Policies and terms of service

1. PRIVACY POLICY

a. DATA COLLECTION-We collect Data such as your name, billing address, phone number, email address, debit/credit card numbers, username and password when you engage in activities on our website, such as contacting us about our product and services or placing an order for either delivery or pickup

b. USE OF DATA-Data collected are used solely for the purpose of order fulfilment, marketing, Administrative Communication and improving the store’s over service

c. DATA PROTECTION-We rely on certain legal bases such as consent, performance of a contract, legal obligations, Interest to hold your personal Data as required by The General Data Protection Regulation and UK GDPR

d. THIRD PARTY SHARING-We share personal information with third parties such as Payment processors (Stripe) and delivery companies (FedEx, DHL, DPD, Royal mail) who carry out services on our behalf and require your information to do their Job. They are also committed to protecting all data held.

2. RETURN, CANCELLATION AND REFUND POLICY

a. ELIGIBILITY FOR RETURN- Damaged and Incorrect Items are eligible for returns (Exceptions to this are perishable goods like fresh produce/refrigerated items).

Items must be unopened, unused and returned in their original packaging with all tags and seals intact, so kindly examine properly before breaking seals. Once a product’s original packaging, seal or tag has been tampered with, the item cannot be returned nor any refund made for the cost of the item

b. RETURN TIMEFRAME-For non-perishable items, you may return within 7 days in good condition to be eligible for a refund. However, the cost incurred for shipping and delivery are non-refundable. For Perishable items, please contact us within 24 hours of your delivery to advice of any missing or damaged items.

c. REFUND PROCESS- We strive to maintain excellence in our services to our customers. However, should your order arrive defective, missing or incorrect, kindly contact us via email, WhatsApp or website within 24 hours of delivery of the order with pictorial /video evidence/proof to be eligible for a replacement, Refund or store credit. As any claims without evidence will not be attended to. This is done without prejudice and consumers statutory rights unaffected. If 24 hours has passed since your purchase with perishable items was delivered, we cannot offer you a Refund or Exchange. Refunds are processed within 2 to 4 working days

d. CANCELLATION POLICY-Once an order is placed, it is final. We are unable to accept cancellations

e. SHIPPING FEES-Shipping costs are non-refundable, so should you wish to return any item, you will be liable for paying for the shipping of the item you wish to return

3. SHIPPING AND DELIVERY POLICY

a. SHIPPING LOCATIONS-We deliver to all postcodes within the UK, Northern Ireland, Guernsey, Isle of Man, Isle of Wright.

b. SHIPPING TIMEFRAMES-We aim to deliver your order within 2 to 5 working days (weekends excluded). However, delivery may be delayed due to logistics or issues beyond our control. However, should a logistics delay occur be rest assured the orders has been well packaged to last at least 72 hours.

Orders placed on Thursdays will be processed the following week

*Kindly ensure to have an adult available to receive your delivery, if you would not be home on your scheduled delivery date/time, you have the option of having your delivery left at your safe place or delivered to your neighbour which can be requested via our logistics partners website.

*Our Delivery structure is a next day delivery, Frozen Products might not get to u frozen especially if there is a delay, but however our packaging ensures they get to you cool, fresh and safe for consumption.

c. SHIPPING COSTS-Total Shipping/delivery cost is based on the total basket weight at checkout and location. Next day delivery services are from 9pounds and increases with weight.

d. ORDER TRACKING-Once your order has been booked for collection by our logistics partners, you will receive a tracking information as well as an estimated time of arrival from our logistic partners.

e. COLLECT IN STORE-Products order for in-store collection will be available for collection within 24hours of you placing the order. Ensure you have a copy of your order receipt confirmation and a valid form of ID, you may be asked to sign for the products

4 PAYMENT POLICY

a. ACCEPTED PAYMENT METHODS- We accept both Debit and Credit Cards, store credit cards, Tees Online Voucher. In the event your card/payment is declined, we are within our rights to collect funds for any uncollected transactions owed to us should a payment made via credit card be declined. you fail to pay any fees or charges due; we may pass your details unto Debt Collection Agency and you will be responsible for all fees incurred from collection cost to legal fees.

b. CURRENCY-We GBP for payments

c. PAYMENT SECURITY- We have a secure payment gateway-STRIPE

5. PRODUCT AVAILABILITY AND PRICING POLICY

a. STOCK AVAILABILITY-If for any reason we are unable to supply a particular item, we will offer to deliver a reasonable substitute with your approval.

b. PRICING-all prices are subject to change based on prevailing market prices without prior notice. All prices displayed are in British Pounds.

We make efforts to provide accurate images, weight, product description, price but we cannot guarantee they are 100 percent error free.

6. CUSTOMER SUPPORT POLICY

You can reach us Via email- [email protected], Social Media handles @ teemeatsngroceriesUk. Via the website on our contact us segment.

We aim to respond to all inquiries within 24 to 48hours

For Complaints, kindly reach out via our official email address [email protected] and we hope to provide a quick resolution

7.QUALITY ASSURANCE AND PRODUCT DESCRIPTION POLICY

We guarantee that our products are sourced from reputable Suppliers and as such are very good quality.

8.GOVERNING LAW

Disputes, claims arising from the use of our site will be governed by the Courts of England and Wales.

9.LIABILITY LIMITATION

DISCLAIMER– TeemeatsngroceriesUk is not liable to any direct or indirect damages arising from the use of our site nor from the purchase of our goods or service.

10.TERMS OF SERVICE

ACCEPTANCE OF TERMS-

Kindly go through our policies and terms of service before using our website or making a purchase either via our social media pages, Telephone or Email.

Making a purchase means you understand and agree to our Terms of Service.

If in Doubt, kindly contact us via email or Phone

Customers who place orders via telephone are also bound by the terms of this agreement

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