a. ELIGIBILITY FOR RETURN– Damaged and Incorrect Items are eligible for returns (Exceptions to this are perishable goods like fresh produce/refrigerated items).

Items must be unopened, unused and returned in their original packaging with all tags and seals intact, so kindly examine properly before breaking seals. Once a product’s original packaging, seal or tag has been tampered with, the item cannot be returned nor any refund made for the cost of the item

b. RETURN TIMEFRAME-For non-perishable items, you may return within 7 days in good condition to be eligible for a refund. However, the cost incurred for shipping and delivery are non-refundable. For Perishable items, please contact us within 24 hours of your delivery to advice of any missing or damaged items.

c. REFUND PROCESS– We strive to maintain excellence in our services to our customers. However, should your order arrive defective, missing or incorrect, kindly contact us via email, WhatsApp or website within 24 hours of delivery of the order with pictorial /video evidence/proof to be eligible for a replacement, Refund or store credit. As any claims without evidence will not be attended to. This is done without prejudice and consumers statutory rights unaffected. If 24 hours has passed since your purchase with perishable items was delivered, we cannot offer you a Refund or Exchange. Refunds are processed within 2 to 4 working days

d. CANCELLATION POLICY-Once an order is placed, it is final. We are unable to accept cancellations

e. SHIPPING FEES-Shipping costs are non-refundable, so should you wish to return any item, you will be liable for paying for the shipping of the item you wish to return